JetBlue, How Are You?

JetBlue may be falling out of favor with some of its fans. Passengers are complaining about flight delays, baggage handling, and even the lack of amenities compared to other airlines. Still, reports the New York Times, JetBlue has one of the highest load factors -- or percentage of seats filled -- and ranks just under Southwest for customer complaints. But success and growth bring challenges -- and JetBlue needs to be listening.