It only takes one lost luggage experience on the way to the first meeting with a new client to change the system for packing. Showing up in jeans and a day-old shirt clearly won't deliver impressions of professionalism and confidence to the president or CEO. So when my flight from California to Philadelphia got canceled in Chicago, and I quickly snagged the last seat on a flight to Newark, NJ, silly me...I had happily managed to actually get to the East Coast -- and to arrive within 90 minutes' drive from my final destination -- and I expected to rendezvous with my bags at Newark baggage claim.
Having to figure out an alternative at 11:30 pm on a Sunday night does not provide a lot of options for the 9 am meeting the next morning. The lessons:
- Always carry on a small bag with a change of clothing, or wear something that can be washed overnight. Business travelers customarily carry on a suitcase for this reason, but carrying on can be a real hassle -- when traveling for a week or in winter and needing multiple outfits, when flying on small commuter jets with little or no storage, when toting a roller bag computer case that is chock full of business papers and when trying not to injure neck, shoulders and back with lots of schlepping. The one solution -- my default travel outfit: Chico's "Travelers Series." I was an early-adopter of this professional-looking wash-and-go line that also has many dress-up options, and the articles can be rolled into tiny spaces relatively wrinkle free. This solution also jives with my "always wear skirts" philosophy for airplane travel.
- Wear comfortable but stylish shoes that can be transformed into business attire the next morning.
- Carry on all make up, a toothbrush, fresh change of underwear, jewelry and other accessories. This is a good idea for a day trip because travel delays can wreak all kinds of havoc on one's appearance -- let alone well-planned calendars. Hotels usually carry some cosmetic items -- and have irons -- but don't expect eyeliner or fresh nylons.
- Remember that hotel shampoos and hair dryers come in very handy if you have to wash out clothing in a rush. To speed up drying, first wrap the item in a towel, twist the towel to squeeze out excess (or stomp on it) and then apply the hair dryer action.
- Always pack a pashmina -- the rayon versions found at most airports for under $20 are indispensable. If nothing else, you can wrap up and hide under a colorful pashmina and look quite professional and stylish.
- Check out 24-hour emergency bag delivery services provided by some airlines at some airports. This isn't always a sure thing. While the helpful United Airlines baggage customer service telephone operators were on the job all night, the local company delivering the bags from the Philly airport had closed down before I got to Newark and did not open again until 6 am the next morning. But I was able to talk to a resourceful and sympathetic sympathetic baggage service operator who put a rush on delivery the next morning.
- Put a copy of your itinerary in your luggage -- in case someone in baggage service has to open it to locate you as the owner.
The gods sorted things out so I could be a little late to the first meeting, but that isn't always something you can count on. Oh, yes, and the carry-on options are only going to get worse with all the airline cutbacks. So, stay tuned...
