Entrepreneurs are agile, smart businesses in the new (aka recession) economy are agile and we business travelers have to be extra-agile to protect our business and navigate the predictable wacky travel uncertainties.
It's not only airlines. Here's a familiar tale from a consultant friend navigating the East Coast for various clients recently -- arrival at Washington, DC's Union Station from private car service (to avoid taxi hassles) in good advance time only to discover that the Amtrak from Washington, DC, to New York City is delayed due to a freak situation (water main break near Baltimore).
Vital meetings were firmly and tightly scheduled for later in the afternoon and evening in Connecticut. Click, click, click -- brain cells go into action. Call airlines from cell phone, book next flight from Reagan International Airport, call private car service for return pick up at train station, zip over to Reagan, make the last flight before the thundershowers hit in both DC for departures and potential delays at LaGuardia. Whew!
What does it take to accomplish this? Think fast, have alternatives/options always at hand, keep your brain alert and your resources ready for quick action. Of course, such a plan is not foolproof, but it does yield big time in most cases. Scott McCartney's "Ten Rules of the Road for Air Travel" in the Wall Street Journal provides a terrific template for pulling it all together, business or leisure. Quick thinking is crucial -- calling the airline by cell phone while you're walking through the train station or airport and, critically, before even reaching a customer service line.
You have to be working all the channels at once as your own private switchboard. That means, first of all, thinking nimbly and having all necessary numbers loaded into your address book so they can be dialed up instantly on your cell phone. In this unpredictable world of business -- and leisure travel -- delays, the only constant is OPTIONS.
