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What happened to United?

Heard at the airport from yet another frustrated United business flyer: "Where's United? It's now only Continental and United Express!" I couldn't agree more. Skywest, which operates United Express, is a disaster. It's run by children with no customer service skills; it's never on time, badly behind consistently. The United planes that fly coast to coast on routes such as San Francisco to Boston are the oldest most uncomfortable in the sky. So for my New Year's resolution, it's anything but United, despite my years of loyal service and 750K lifetime miles. Trust me, you should do the same.

What happened to United?

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